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At Green Space Transformations UK CIC, we believe in building trust and clarity with our customers. Our Terms and Conditions are here to ensure you understand your rights and responsibilities when using our services. They’re designed to protect both you and us, creating a fair and transparent foundation for our work together. By setting out clear guidelines, we can focus on what matters most—transforming gardens and making a positive impact in our community.
Working Hours
1. Our work officially begins once we have finished checking in with the customer after our arrival, or when we have finished taking our ‘before’ photos of your garden. The photos we take are time-stamped and helpful to us in determining our start and finish times.
1.1. We may also run a stopwatch to help us keep a track of our time, so that we can keep to task and fairly measure the time of our work when finalising any payments due.
2. Hours we complete at a ‘fixed’ payment rate may be longer or shorter than what is estimated or expected, but the cost will be fixed and will remain the same.
2.1. This is often the case for gardens we regularly maintain as some sessions may require more or less work on different visits, but if the cost is fixed, the payments will remain the same regardless of the time taken.
2.2. In some instances, we may add additional gardeners to help speed up the work. If the price is fixed, then the same applies if more gardeners are involved in the work, the price will remain the same.
2.3. It will be clearly marked as a ‘fixed’ price in the estimate if this is the case.
3. Hours we complete at an ‘hourly rate’ will be billed in 30 minute blocks after the first hour.
3.1. If our work runs over the hour/half hour by less than 15mins, we will round the number down so that we do not charge for this additional time.
3.2. If the work runs over the hour/half hour by 15mins or more, we will round up the time to the next hour/half hour.
3.3. For jobs that are booked with an estimated finish time or an estimated number of working hours, these will be charged based on the actual time taken to complete the task at the hourly rate according to the work being completed. This can be evidenced with time stamps from before and after photos or by a stop watch used by the team.
3.4. We will normally calculate our estimated hours for the purpose of a quote, based on just 1 gardener. If we add another gardener, we will divide the total number of hours between the number of gardeners working in order to make our work more time efficient, and aim to still meet the original number of estimated hours predicted.
3.5. With hourly rate estimates, we always endeavour to aim higher with our predicted total, so that we are sure to meet our target in case the job has unexpected challenges, or may be more demanding than expected, with the aim as well to complete our jobs under the time estimate in order to save the customer money. This is important to us, as we always want our services to be value for money, and to go above and beyond wherever possible.
3.6. If for some reason, we discover that the job may take longer than expected/estimated, we will speak to the customer at the earliest possible opportunity and negotiate a new plan and provide a new invoice if necessary.
3.7. On some occasions where our team may grossly underestimated the work to be carried out, we will not expect the customer to pay an unfair amount at our negligence, and will either discount our services, or aim to meet part-way wherever possible.
4. Our team are friendly and courteous, and we always want to take time to talk and engage with the customer wherever possible, as one of our values is to “go beyond the garden”. However we would kindly request that you do not to keep our team in conversation for too long as this may cause them to overrun on your garden work, or it may make them late for their next customer.
5. During the job, we would also kindly request that you do not interfere with their gardening work unless there is a good reason to do so, as this often slows down the work, and may be dangerous for you if tools are being operated and you are not wearing suitable PPE.
Photos Taken Of Your Garden
6. The photos we take may be used for marketing and social media purposes. If you have any objections to this, please raise this with our team so that we don’t use your photos publicly, however we will still use the photos internally to evidence our work and for record keeping.
7. We will not publicise any photos where people are in the photo, unless prior consent is granted.
8. For more information about how we manage data, please refer to our Privacy Policy on our website: https://green-space.uk/privacy-policy
Hospitality
9. To save our team from needing to go off site to use a toilet, we would be very grateful if permission was granted for the use of your toilet if required. We understand that this is not something we can expect, as you may not feel that it is appropriate for our team to enter your home. However with permission to do so, our team will be respectful by removing their boots when entering your property and will treat your house with dignity and respect.
10. Our team would also be greatly appreciative of access to fresh water for water bottles, or for you to fill them for us if you are able, and our team would always be partial to cup of tea or coffee if offered too!
Parking
11. If our visit to your property requires our team to park in a resident only permit zone, please make us aware of this before our visit.
11.1. If you have a Visitor Parking pass available, please give this to the team on arrival, and we will return before we leave.
12. Before our team arrive, we would kindly ask you to move your car from the driveway if we are working in the front garden, or to move from an area where it may come into close contact with our tools. This is reduce the risk of damage to your vehicle and to increase our working space inside your garden.
Pet Poo
13. Pet poo must be collected in advance by the customer from the areas the gardeners are to be working.
13.1. Failure to do so on the first occasion will result in a warning, followed by an additional charge of £10 per visit if the issue persists.
13.2. If there are excessive amounts discovered before the job begins (regardless if the first or a regular visit), then the team members working can refuse to start the work until it is all collected, which may require the job to be rescheduled for another day, or a £10 fee can be added.
13.3. Pet poo that is splattered by our tools or stepped in with our boots is often very difficult to clean and the smell carries with us and can transfer to other tools, PPE or potentially cause illness in our team.
13.4. If you are unable to collect your animal’s poo due to a medical reason, please let our team know in advance; this may still incur an additional charge of £10 per visit.
Windows
14. We will always endeavour to leave our working areas as clean and as tidy as possible, however due to the nature of our work and the tools that we use, it is not always possible to do so.
14.1. Therefore we will not to be held responsible for the washing of windows, doors, walls, cars, etc. if mud / soil / dust, etc. is to stick to them during our work from the use of our tools.
15. If a window is accidentally cracked or broken during the time that our team are at work in your garden, we will assess the damage, and if determined that this was caused by our team, we will arrange an immediate repair at no cost to the customer.
15.1. Any damage that is discovered after our team have left the garden must be reported to our administrator as soon as it is discovered.
15.2. If a damaged window is reported after 14 days of our visit, we will not accept responsibility for the repair of this window, as this window may have been damaged by someone else, and might not relate to our visit. Any weathering on the cracked glass will make this difficult to determine when this happened or who caused it.
15.3. We always take before and after photos of our work, and these photos can provide evidence if there is a dispute.
Cables
16. If a clearly visible live cable (eg. Internet, phone line, etc.) is accidentally cut or severed during the time that our team are at work in your garden, we will assess the damage, and if determined that this was caused by our team, we will arrange an immediate repair at no cost to the customer.
16.1. We are always vigilant when working close to a house/structure where cables may be hidden from view, or where cables may be fed underground. However if a cable is hidden, and it is not identified or clearly marked out by either our team or the customer prior to the commencement of a job, and this cable is to be accidentally cut or severed, we will not be held responsible for the cost or replacement of this cable.
16.2. Any damage that is discovered after our team have left the garden must be reported to our administrator as soon as it is discovered.
16.3. If a damaged cable is reported after 14 days of our visit, we will not accept responsibility for the repair of this cable, as this may have been damaged by someone else, and might not relate to our visit. Any weathering on the cable will make this difficult to determine when this happened or who caused it.
16.4. We always take before and after photos of our work, and these photos can provide evidence if there is a dispute.
General
17. Please inform your neighbours of our work if necessary, particularly if sound levels may be an issue, or if there is work to be done on an adjoining hedge, fence, tree, etc.
18.Payment to be made on completion of the work within 7 days.
18.1. Failure to pay on time may lead to ‘late fee’ being added to the final payment to cover the additional time required for our admin team to chase payments.
18.2. A longer payment agreement can be made but must be done so in advance and approved by our Senior Administrator.
