TERMS & CONDITIONS

Working Hours

1. Our work officially begins once we have finished checking in with the customer after our arrival, or when we have finished taking our ‘before’ photos of your garden. The photos we take are time-stamped and helpful to us in determining our start and finish times.

1.1. We may also run a stopwatch to help us keep a track of our time, so that we can keep to task and fairly measure the time of our work when finalising any payments due. 

2. Hours we complete at a ‘fixed’ payment rate may be longer or shorter than what is estimated or expected, but the cost will be fixed and will remain the same. 

2.1. In some instances, we may add additional gardeners to help speed up the work. If the price is fixed, then the price will remain the same even if completed in less time.

2.2. It will be clearly marked as a ‘fixed’ price in the estimate if this is the case.

3. Hours we complete at an ‘hourly rate’ will be billed in 30 minute blocks after the first hour. 

3.1. If our work runs over the hour/half hour by less than 15mins, we will round the number down so that we do not charge for this additional time. 

3.2. If the work runs over the hour/half hour by 15mins or more, we will round up the time to the next hour/half hour. 

3.3. For jobs that are booked with an estimated finish time or an estimated number of working hours, these will be charged based on the actual time taken to complete the task at the hourly rate according to the work being completed. This can be evidenced with time stamps from before and after photos or by a stop watch used by the team. 

3.4. We will normally calculate our estimated hours for the purpose of a quote, based on just 1 gardener. If we add another gardener, we will divide the total number of hours between the number of gardeners working in order to make our work more time efficient, and aim to still meet the original number of estimated hours predicted. 

3.5. With hourly rate estimates, we always endeavour to aim higher with our predicted total, so that we are sure to meet our target in case the job has unexpected challenges, or may be more demanding than expected, with the aim as well to complete our jobs under the time estimate in order to save the customer money. This is important to us, as we always want our services to be value for money, and to go above and beyond wherever possible.

3.6. If for some reason, we discover that the job may take longer than expected/estimated, we will speak to the customer at the earliest possible opportunity and negotiate a new plan and provide a new invoice if necessary. 

3.7. On some occasions where our team may grossly underestimated the work to be carried out, we will not expect the customer to pay an unfair amount at our negligence, and will either discount our services, or aim to meet part-way wherever possible. 

4. Our team are friendly and courteous, and we always want to take time to talk and engage with the customer wherever possible, as one of our values is to “go beyond the garden”. However we would kindly request that you do not to keep our team in conversation for too long as this may cause them to overrun on your garden work, or it may make them late for their next customer.

5. During the job, we would also kindly request that you do not interfere with their gardening work unless there is a good reason to do so, as this often slows down the work, and may be dangerous for you if tools are being operated and you are not wearing suitable PPE.

Photos Taken Of Your Garden

6. The photos we take may be used for marketing and social media purposes. If you have any objections to this, please raise this with our team so that we don’t use your photos for publicity, however we will still use the photos internally to evidence our work and for record keeping.

7. We will not publicise any photos where people are in the photo, unless prior consent is granted.

8. For more information about how we manage data, please refer to our Privacy Policy on our website: https://green-space.uk/privacy-policy 

Hospitality

9. To save our team from needing to go off site to use a toilet, we would be very grateful if permission was granted for the use of your toilet if required. We understand that this is not something we can expect, as you may not feel that it is appropriate for our team to enter your home. However with permission to do so, our team will be respectful by removing their boots when entering your property and will treat your house with dignity and respect.

10. Our team would also be greatly appreciative of access to fresh water for water bottles, or for you to fill them for us if you are able, and our team would always be partial to cup of tea or coffee if offered too!

Parking

11. If our visit to your property requires our team to park in a resident only permit zone, please make us aware of this before our visit. 

11.1. If you have a Visitor Parking pass available, please give this to the team on arrival, and we will return before we leave. 

12. Before our team arrive, we would kindly ask you to move your car from the driveway if we are working in the front garden, or to move from an area where it may come into close contact with our tools. This is reduce the risk of damage to your vehicle and to increase our working space inside your garden.

Pet Poo

13. Pet poo must be collected in advance by the customer from the areas the gardeners are to be working. 

13.1. Failure to do so will result in a warning, followed by an additional charge of £10 per visit if the issue persists. 

13.2. If there are excessive amounts discovered before the job begins (regardless if the first or a regular visit), then the team members working can refuse to start the work until it is all collected, which may require the job to be rescheduled for another day, or a £10 fee will be added.

13.3. Pet poo that is splattered by our tools or stepped in with our boots is often very difficult to clean and the smell carries with us and can transfer to other tools, PPE or potentially cause illness in our team. 

13.4. If you are unable to collect your animal’s poo due to a medical reason, please let our team know in advance; this may still incur an additional charge of £10 per visit.

Windows

14. We will always endeavour to leave our working areas as clean and as tidy as possible, however due to the nature of our work and the tools that we use, it is not always possible to do so. 

14.1. Therefore we will not to be held responsible for the washing of windows, doors, walls, cars, etc. if mud / soil / dust, etc. is to stick to them during our work from the use of our tools.

15. If a window is accidentally cracked or broken during the time that our team are at work in your garden, we will assess the damage, and if determined that this was caused by our team, we will arrange an immediate repair at no cost to the customer.

15.1. Any damage that is discovered after our team have left the garden must be reported to our administrator as soon as it is discovered. 

15.2. If a damaged window is reported after 7 days of our visit, we will not accept responsibility for the repair of this window, as this window may have been damaged by someone else, and might not relate to our visit. Any weathering on the cracked glass will make this difficult to determine when this happened or who caused it. 

15.3. We always take before and after photos of our work, and these photos can provide evidence if there is a dispute.

Cables

16. If a clearly visible live cable (eg. Internet, phone line, etc.) is accidentally cut or severed during the time that our team are at work in your garden, we will assess the damage, and if determined that this was caused by our team, we will arrange an immediate repair at no cost to the customer.

16.1. We are always vigilant when working close to a house/structure where cables may be hidden from view, or where cables may be fed underground. However if a cable is hidden, and it is not identified or clearly marked out by either our team or the customer prior to the commencement of a job, and this cable is to be accidentally cut or severed, we will not be held responsible for the cost or replacement of this cable. 

16.2. Any damage that is discovered after our team have left the garden must be reported to our administrator as soon as it is discovered. 

16.3. If a damaged cable is reported after 7 days of our visit, we will not accept responsibility for the repair of this cable, as this may have been damaged by someone else, and might not relate to our visit. Any weathering on the cable will make this difficult to determine when this happened or who caused it. 

16.4. We always take before and after photos of our work, and these photos can provide evidence if there is a dispute.

General

17. Please inform your neighbours of our work if necessary, particularly if sound levels may be an issue, or if there is work to be done on an adjoining hedge, fence, tree, etc.

Late Payments

18. Payment is to be made on completion of the work within 7 days. 

18.1. Failure to pay on time may lead to a ‘late fee’ being added to the final payment to cover the additional time required for our admin team to chase payments. This fee will be £15 per week that it is overdue.

18.2. A longer payment agreement can be made but must be done so in advance and approved by our Senior Administrator.

Cancellations

Cancellation Policy

At Green Space Transformations UK CIC, we are committed to ensuring transparency and fairness in our contractual relationships with our customers. This Cancellation Policy forms an integral part of our Terms & Conditions and sets out your rights and our procedures under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Customer Cancellation Rights

• 14-Day Cooling Off Period:
  If you are entering into a contract or confirming a booking as a customer (for purposes outside your trade, business, craft, or profession), you have the right to cancel your contract or booking within 14 calendar days without giving any reason. The 14‑day period begins:
  • For goods: on the day after you (or a designated third party) takes physical possession of the goods.
  • For services: on the day after the contract or booking is concluded or after you receive confirmation of the service, as applicable.
• How to Cancel:
  To cancel your contract or booking, you must inform us of your decision clearly (for example, by letter, email, or any provided method). Please include:
  • Your full name and address.
  • Your order or contract reference number.
  • A clear statement that you wish to cancel your contract.
  • The date of your cancellation notice.

A sample cancellation form is provided at the end of this policy for your convenience, though its use is not mandatory.

Contact Details for Cancellation:

Green Space Transformations UK CIC
8 Bathurst Avenue, Blackpool, FY3 7RH
Email: gardenservices@green-space.uk
Telephone: 07460 287228

• Refund Process:
  If you cancel within the 14‑day period, we will reimburse all payments received from you (including any delivery charges, where applicable) without undue delay and within 14 days from the date we receive your cancellation notice. Please note that if you have requested that we begin providing the service during the cancellation period and the service has been fully performed with your agreement, your right to cancel for that portion of the service may not apply.

2. Last Minute Cancellations by the Customer

• Notice Requirement:
  We require that all customer cancellations be made with more than 24 hours' notice prior to the scheduled appointment.
• Procedure for Cancellations Made Within 24 Hours or Less:
  In the event of a cancellation made less than 24 hours before the scheduled service, no cancellation fee will be charged. Instead, before any future work is agreed:
  • The customer must pay the estimated cost of the work upfront.
  • Work will not be scheduled until such payment is received.
  • If the work ultimately requires more time than initially estimated and paid for, any additional time will be invoiced separately.
  • If the job takes less time than estimated, resulting in a final cost that is lower than the upfront payment, the difference will not be refunded. The retained amount will be regarded as compensation to our company for the disruption caused by the last minute cancellation.
• Force Majeure – Weather or Other Uncontrollable Circumstances:
  We understand that there may be instances of poor or extreme weather conditions or other unforeseen events beyond anyone's control. In such cases, natural cancellations or rescheduling may occur. These circumstances will not incur any cancellation fees, and we will work with you to reschedule the service at the earliest possible convenience.

3. Cancellations or Delays by Green Space Transformations UK CIC

• Unforeseen Circumstances:
  In the event that we need to cancel or reschedule an appointment due to factors such as:
  • Staff overrunning on a previous job.
  • Staff illnesses.
  • Issues with the weather.
  • Other unforeseen circumstances beyond our control.
• Our Commitment:
  If we anticipate a delay or are forced to cancel, we will inform you at the earliest possible moment. In the case of a cancellation by us:
  • We will prioritise your new booking and contact you promptly to agree on a new date and time.
  • No charges will be incurred by you, nor will any payments made be subject to a refund.

4. Model Cancellation Form (Optional)

You may use the following template to notify us of your decision to cancel the contract. This form is provided solely for convenience and is not mandatory.

Model Cancellation Form

(Complete and return this form only if you wish to cancel the contract.)

To: Green Space Transformations UK CIC
[Insert Full Postal Address]

I, [Your Name], hereby notify you that I cancel my contract with Green Space Transformations UK CIC.

Order/Contract Reference Number: [Insert Reference Number]

Date: [Insert Date]

(If sending a paper form, please sign below)
Signature: __________________________

5. Further Information

For further details on your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, please visit:
https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations-ajWHC8m21cAk#information-you-should-expect

Final Note:
By entering into a contract with Green Space Transformations UK CIC, you acknowledge that you have received this information and accept our Terms & Conditions.